Shipping & Returns
Last updated: November 7, 2026
This policy explains how orders are confirmed, shipped, canceled, and refunded once ordering opens. It is part of our Terms of Service.
Order confirmation
Orders are reviewed and confirmed individually. After you place an order, we contact you to confirm it and send a secure card invoice. An order is final only once it is confirmed and the invoice is paid. Nothing is charged automatically.
Shipping
We currently ship within the United States only. Orders ship after payment is received. Any shipping charge is shown on your invoice before you pay. Delivery times depend on the carrier and destination and are not guaranteed. Tracking information is emailed to you when available.
Title and risk of loss pass to you when the package is handed to the carrier. Please provide an accurate address; we are not responsible for delays or losses caused by incorrect address details.
Cancellations
You may cancel an order at any time before it ships by emailing us. Once an order has shipped, it can no longer be canceled.
Returns
Because of the nature of these products, we cannot accept returns of items once they have shipped, except where required by law or where an order arrives damaged, defective, or materially not as described.
Damaged or incorrect orders
If your order arrives damaged or incorrect, email us within 7 days of delivery with your order reference, a description, and photos if applicable. If we confirm the problem, we will, at our option, replace the affected item or refund the amount paid for it.
Refunds
Approved refunds are issued to the original payment method. Your bank may take several business days to post the credit.
Undeliverable packages
If a package is returned to us as undeliverable or refused, we will contact you to arrange reshipment (additional shipping may apply) or a refund of the product amount, less shipping costs already incurred.